Frequently Asked Questions
MY ACCOUNT
Q: How do I make an account?
Step 1: Click the Account link in the top right corner of any page on our site.
Step 2: Enter your Name, email address, and create a password.
Step 3: You should receive a confirmation email
Your information is never shared with any outside party because your privacy is very important to us. Please see our Privacy Policy for more information.
Q: How do I edit my account information?
On your Account homepage, click the Account Details link to edit the information associated with your account.
Q: How do I reset my password?
Step 1: Click the Account link in the top right corner of any page on our site.
Step 2: Click the Forgot your password? link in below the Sign In button.
Step 3: Enter your email associated with your account and click Submit.
Step 4: Follow the directions included in the email to reset your password.
CONTACTING US
Q: Why is no one responding to me?
At this time, we do not offer weekend and night support. We operate from 9 AM - 5:00 PM PST Monday-Friday. If you call on a weekend, or on a weeknight after 5 PM, a representative will be able to take a message which we will get the following workday.
Q: What is the easiest way to reach Safety Workwear?
We are available through live chat, Facebook, phone, and through the form on our Contact Us page. If you are inquiring about an existing order, please provide your 4-digit order number (which can be found on your confirmation email) and email address so we can help you as quickly as possible. Please note that contacting us on every platform does not help you get assistance quicker - emails and phone calls are answered in the order that they are received.
ORDER STATUS
Q: How long does it take for my order to ship?
If you order Monday-Friday mornings, the order will most likely go out in 1-3 business days. This is hard to tell because we have many warehouses we ship from and have constant inventory coming in. The tracking number usually comes in 1-3 business days. This is because of processing time, not because we are forgetting your order. Our goal is to get your items to you as quickly as possible.
Q: How long does ground shipping delivery take?
It depends on location and items. Some packages may take quicker than others. If you are concerned about the delivery of your package, we suggest you contact us before you order so you can have a better idea of delivery.
Q: Has my order shipped?
Step 1: Click the Account link in the top right corner of any page on our site and login to your account.
Step 2: From your Account home page, look under your Order History to see the status of your order.
Q: Can I change or cancel my order?
Please contact customer service at (800) 871-9755 or help@safetyworkwearstore.com to change or cancel your order. Orders that have already begun processing are not able to be modified.
Q: An item is missing from my order:
Step 1: Click the Account link in the top right corner of any page on our site and login to your account.
Step 2: From your Account home page, look under your Order History to see the status of your order. Make sure that your entire order has shipped. Because we provide products from a variety of brands, some items may ship separately and at different times.
Q: Why is my order coming in two separate shipments?
Occasionally, orders will be split into two separate shipments because they are coming from different warehouses. These shipments are still timely.
Q: Is expedited or rushed shipping available? I need clothes quickly for a job.
At this time, we cannot offer expedited or rushed shipping at checkout because we do not work weekends, and some of our warehouses work different hours. However, if you need to arrange it, you can email stephanie@safetyworkwear.com to inquire about expedited shipping rates to your location. She will give you the rate that is needed for expedited shipping and send you an easy-to-fill out invoice to your email for the extra charges.
RETURNS & EXCHANGES
Q: What is your return policy?
If you are not 100% satisfied with your purchase, we are happy to assist you in returning or exchanging your item(s). You may return your unworn and unwashed item(s) with their original tags attached for a refund within 30 days. All SALE items are FINAL SALE.
For full details on our return policy, please see our Returns & Exchanges page
Q: How do I make a return?
We are so sorry you aren’t 100% satisfied with your purchase. Please see our full return policy here. From there, simply follow our easy-return process. If you have any additional questions, feel free to contact Customer Service at (800) 871-9775 or help@safetyworkwearstore.com.
Q: When will I receive my refund?
Refunds should be processed within 7-15 business days (depending on your form of payment and bank) from the time we receive your return at our fulfillment center.
For full details on our return policy, please see our Returns & Exchanges page
Q: Can I return an embroidered item?
Unfortunately, all embroidered items are FINAL SALE. There are no returns or exchanges offered for embroidered items.
SIZING
Q: What does the R, T or L stand for in certain sizes?
The T or L stands for Tall or Long. The T or L is usually used in sizes for tops. They indicate that the top has longer sleeves.
Q: Regarding Rasco FR coveralls, how do I determine my size?
Rasco coveralls come in the form of chest measurement and inseam. Inseams are indicated in three different values - S, R, and T. The S indicates a 30 in inseam, the R indicates a 32 in inseam, and the T indicates a 34 inseam. The number following the S, R, or T indicates chest measurement in inches.
MISC
Q: Can I change the shipping address after my order has been shipped?
No, if the order has already been shipped, you cannot change the address. If this is an emergency, there is a small chance that your address can be changed, however the customer is responsible for the UPS interception charge if they do request an address change.